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Web Design, Development & Marketing

Customer Feedback Tool (PointShout Mobile App)

PointShout customer feedback tool logo

What is PointShout?

PointShout is a customer feedback tool that allows visitors of participating venues to complete a short customer feedback survey via a mobile app. In return, a limited time code is displayed on the app which the visitor can then redeem for a discount or free goodies. PointShout is based in Belgium and the product has been launched in the UK as of July 2014. Currently available for iOS, Android is to follow in the second half of 2014.

73% of consumers say they have used their mobile phone in a store

Who is it for?

PointShout is ideal for most businesses in retail or hospitality (pubs, restaurants, coffee shops etc..). Any company wishing to find a mobile customer feedback tool need look no further than PointShout.

The Benefits of PointShout for Users

Users get to express their opinion about the venue they visit when they complete the customer feedback surveys, and they receive a discount or something for free in return.

The Benefits of PointShout for Venue Owners

  • Valuable customer engagement data which can be formed into powerful business intelligence when analysed through the PointShout dashboard.
  • PointShout encourages customer loyalty through regular survey participation in return for on-going discounts or freebies.
  • PointShout is not only a customer feedback tool, but it opens up a new communication channel to customers who are motivated to engage with a business. Push notifications can be sent via the PointShout app for special events, offers or new surveys that can be taken.

More Information

Good customer service costs less than bad customer service

Website: www.pointshout.com
Video: Watch on YouTube
PR Pack: (available upon request)

Contact Details

Jon Jackson
Head of UK Business Development
+44 (0)7843 671 506
[email protected]

Visit the PointShout Website...